How we collect, use, and protect your personal information.
We collect information you provide when you make a booking or enquiry, including your name, contact details (phone and email), pickup and drop-off locations, and any special requirements such as child seats or NDIS participant details. We may also collect payment information as needed to process bookings.
We use your personal information to process bookings, arrange transport, communicate with you about your service, and provide the transport services you have requested. We may also use your contact details to send important service updates or respond to your enquiries.
We do not sell, trade, or rent your personal information to third parties. We may share information with trusted service providers who assist us in operating our business (such as CRM and booking systems), provided they agree to keep your information confidential. We may disclose information where required by law.
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, or disclosure. Access to personal information is restricted to authorised personnel who need it to perform their duties.
Our website may use cookies and similar technologies to improve your browsing experience and analyse website traffic. You can control cookies through your browser settings. Disabling cookies may affect some website functionality.
As a registered NDIS Service Provider, we handle participant information in accordance with the NDIS Code of Conduct and relevant privacy legislation. Participant information is only used to provide and coordinate transport services under a participant's plan.
You have the right to access, correct, or request deletion of your personal information. If you wish to update your details or have concerns about how your information is handled, please contact us using the details below.
We retain personal information only for as long as necessary to provide our services and to comply with legal and regulatory obligations. Records of bookings and transport services may be retained for accounting and safety compliance purposes.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Last updated: September 2026. Need A Lift Transfers, Gold Coast, QLD. For privacy enquiries, contact info@needalifttransfers.com.au.